Outsourcing has become an integral part of the workings of any startup in recent times. Be it social media marketing, content development, web dev or UI design, tons of outsourcing agencies are out there to help you get done whatever you want. If you have already decided firmly and carefully on what part of your project you can afford to outsource, the next step is to choose the right outsourcing partner who can get things done to your satisfaction. Here, we bring 7 tips on how to go about doing this.
Tip #1: Delve into the agency’s background
Check out the outsourcing company’s previous work experience before anything else. Emphasize especially on assignments similar or in the same domain as your own. This will give you a fair idea of the agency’s quality of work before you contact them for further details. Don’t just blindly take the word of the outsourcing firm on their work; look for testimonials provided by former partners to gain an honest and clear insight on their abilities and work culture.
Tip #2: Explore their skillset and costs
Do they have the necessary skills in order to deliver what you need? What kind of value addition can they provide to enhance your project? At the same time, make sure that the rates that they set for the service are reasonable for what they provide. Never compromise on quality just because something comes cheap. Service costs maybe FTE (full-time equivalent) or hourly rates.
In the former, a certain percentage of the annual salary you offer may be demanded whereas in the latter the agency sets a cost per hour, which is to be multiplied to the approximate number of hours your project will take to complete and charged from you. Fix in prior which of the two arrangements will work out best for both the firms.
Tip #3: Check out the team’s characteristics
Get to know if the team you are planning to collaborate with has professionals who are experienced in the field you are looking for, as stated earlier. You may also want to delve into other specifics such as the team size, how long have they been working together, whether they work in a single location or are geographically distributed and so on. This is another way to make sure that the team is capable of delivering the assignment with reasonable quality and responsibility.
Tip #4: Weed out potential communication issues
Even within a single organization, communication gaps may pose threat to the smooth working of the team. This risk is amplified when outsourcing is undertaken because many times, the two firms in question may be situated in completely different parts of the globe. It is very important to ensure that there is no language barrier that may lead to miscommunication. Most outsourcing hubs such as Eastern Europe and India have employees well equipped with communication in English, and if the majority of your organization communicates in the same language, there shouldn’t be much of a problem. Also, insist on a stable Point of Contact or Project Manager from the outsourcing agency’s part so that you have a single individual accounting to you for the work done by their organization. This will prevent major headaches later on as you can always check with him/her on the status of your project.
Tip #5: Transparency in wording the contract
Transparency is an essential part of any relationship, be it professional or personal. Since the contract is going to be the final word in case of any discrepancies in the agreement, it is important to make sure that there are no loopholes that may turn against your firm. Read the document carefully and straighten out any doubts if they pop up. It is equally important to maintain this transparency even after signing the contract and well into the collaboration.
Tip #6: Project management tools
Many outsourcing agencies use tools such as Agile in order to manage and structure their team around any assignment to make working easier. Find out what tool or methodology your partner uses and identify its viability for your project.
Tip #7: Post delivery support and documentation
An outsourcing agency’s work does not end after delivering the project. Check if your partner is ready to provide support after delivery in case anything goes wrong. For example, a website may need continuous maintenance after launch which can be provided only by those who developed it.
These are some of the most important criteria to be kept in mind while choosing an outsourcing partner for your project. In the end, it is important to carefully take into consideration each and every aspect because any error or discrepancy will be blamed on your own firm.
Are you searching for that ‘Right’ Outsourcing partner who will take care of all your technical needs and interests along with contributing to an efficient growth in your business? Contact us now and we’ll help you grow seamlessly!